Has your bike suddenly lost its Wi-Fi connection after a Peloton software update? Is it saying “Device not connected to internet”?
Here is why and how to fix it before it hopefully gets fixed in one of the upcoming Peloton software updates.
Peloton bikes use Android operating system, and they have recently upgraded to Android 10. Unfortunately, this version has compatibility issues with Cisco Wi-Fi access points and Adaptive Fast Transition feature, which is enabled by default.
To resolve the issue, simply set Fast Transition to Enabled.
Connect to your Wireless LAN Controller, go to Configuration > Tags & Profiles > WLANs > select the network > click Edit > Security > Layer2 > Fast Transition > Enabled > Update & Apply To Device. Now, test that your bike can connect, and test few other devices to make sure everything is working as expected. Then click the floppy disk icon to save this new configuration.
