Peloton bike Wi-Fi connection to a Cisco access point stopped working after a software update

Has your bike suddenly lost its Wi-Fi connection after a Peloton software update? Is it saying “Device not connected to internet”?

Here is why and how to fix it before it hopefully gets fixed in one of the upcoming Peloton software updates.

Peloton bikes use Android operating system, and they have recently upgraded to Android 10. Unfortunately, this version has compatibility issues with Cisco Wi-Fi access points and Adaptive Fast Transition feature, which is enabled by default.

To resolve the issue, simply set Fast Transition to Enabled.

Connect to your Wireless LAN Controller, go to Configuration > Tags & Profiles > WLANs > select the network > click Edit > Security > Layer2 > Fast Transition > Enabled > Update & Apply To Device. Now, test that your bike can connect, and test few other devices to make sure everything is working as expected. Then click the floppy disk icon to save this new configuration.

Published by

Jiri Brejcha

Jiri is passionate about mobility ranging from Wi-Fi to folding bikes;-) He is a Wi-Fi Technical Solutions Architect at Cisco UK, proud member of the Cisco Live Network Operations Center deployment team, and WLAN Pi development team. If he is not working, he is most likely riding his Brompton bike.

One thought on “Peloton bike Wi-Fi connection to a Cisco access point stopped working after a software update”

  1. This helped me fix my connectivity issue between my Cisco Mobility Express 2800i setup and my Peloton Bike+. You say to “enable” FT, but the solution for me was to “disable” FT via the CLI on my controller. Had to use the CLI because there is no UI option on the Mobility Express admin software to manipulate this setting.

    Thanks for publishing this!

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